Offers and Payment
Every TerraDecor product is handmade to order. After you send us your inquiry with the wall or project dimensions, you receive a written offer. Production starts once the offer is accepted and paid. TerraDecor has the right to require advance payment of 100% of the offer amount as a condition for starting production, unless a different payment schedule is agreed in writing.
Discount codes entered in the inquiry form (for example Terra5) are approved by the TerraDecor team and applied when the invoice is issued.
Prices
Wall cladding, facade panels and all vertical surface products are priced per m², based on relief depth: up to 5 cm costs 140 €/m², and every additional 5 cm adds 50 €/m², up to a maximum relief depth of 50 cm. Massive rocks, landscape stones and pool features are priced per m³, starting from 1,680 €/m³; pieces smaller than 0.3 m³ carry a 50 € small-production surcharge. Green walls and artistic or fully custom designs start at the listed price, and the final price is defined after all project details are confirmed.
For customers in Europe, all prices include the products, packaging and delivery. For customers outside Europe, prices shown in USD are indicative, and shipping is arranged individually by agreement. Prices do not include VAT, customs or import fees that your country may charge on delivery. All prices may vary and are final only once confirmed in your written offer.
Visualizations and Real Work
Images in the Interiors and Exteriors categories are visualizations that show how our designs look in a space. Every piece is handmade, so the finished product may differ slightly in color, texture and the shape of individual elements. Photos in the Custom Order category show our real, finished projects.
Production Time and Approval
Production time depends on the size and complexity of the project and is stated in your offer. Larger and fully custom projects may need extra time; you will be informed in advance if production is going to take longer than planned. When your order is ready, you receive photos of the finished products for review and approval before shipping. Once you approve the shipment, we do not accept additional remarks regarding color, shape, size or design.
Measurements
Please provide the exact dimensions of the surface (width and height of the wall, or the required size of rocks and features), together with photos of the space. The dimensions you provide are the dimensions we produce. If the measurements turn out to be incorrect, TerraDecor is not responsible, and any additional modifications will be charged depending on the amount of work required.
Communication
All communication regarding offers and orders is done by email. Our social media team cannot process orders and does not have insight into individual orders.
Damaged Products
If you receive a damaged product, report it to us within 48 hours of delivery and send as many photos of the damage as possible. Claims reported later than 48 hours after delivery will not be accepted. Minor damage can usually be repaired on site, and we will instruct you how to do it. For major damage that cannot be easily repaired, we will send a replacement part.
Installation
TerraDecor panels and rocks are lightweight and can be installed on almost any stable surface, indoors and outdoors. The surface must be solid, dry, clean and suitable for the load and the chosen fixing method. Installation must follow our instructions and good building practice. TerraDecor is not responsible for damage caused by an unsuitable substrate, improper installation, or installation carried out by third parties.
Warranty
Depending on the product, TerraDecor products come with a warranty of 20 years up to a lifetime. Our products are resistant to water, UV radiation, heat, frost and impact, and they are non-toxic and odourless. The warranty does not cover damage caused by mishandling, improper installation, mechanical damage with sharp objects, solvents or solvent-based products, or any modification of the product. If a product is damaged while under warranty, you will be asked to send photos of the whole installation and of the damaged part, and we will repair or replace it.
Care and Cleaning
Clean TerraDecor surfaces with common household cleaners – even hydrochloric acid can be used – and, when needed, mild abrasive products. Avoid aggressive solvents and tools that could damage the protective coating. Outdoor products should be cleaned regularly to keep their natural look.
Cancellation
Because every product is made to order, orders that are already in production can be cancelled only with a cancellation fee of 40% of the total order value. Orders that have been shipped cannot be cancelled.